By The Joint Commission
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Extra info for Advancing Effective Communication,Cultural Competence, and Patient- and Family-Centered Care
Size and Space for Approach and Use. Appropriate size and space is provided for approach, reach, manipulation, and use regardless of the user’s body size, posture, or mobility. 0. Raleigh, NC: North Carolina State University, 1997. html#top. ) • Designate an area of the hospital for patients and their families to pray or observe religious services. ❑ Develop a system to provide language services. The provision of safe, quality care requires effective patient–provider communication. Hospitals must develop a system to provide language services to address the communication needs of patients whose preferred language is not English, including patients who communicate through sign language.
Ask the patient which, if any, family members he or she would like to involve in discharge or transfer planning and instruction. * Staff should discuss a child’s care with both parents when possible, including co-custodial parents and same-sex parents, even if both do not have legal custody. • Ask the patient if he or she has a primary caregiver at home. Staff should make sure to involve the primary caregiver identified by the patient in discharge planning and instruction. † • Make sure that appropriate communication supports are in place during care discussions; staff should not rely on the patient’s family or friends to interpret.
Offer a mixture of auxiliary aids and services and AAC resources 24 hours a day, 7 days a week. • Incorporate information about auxiliary aids and services information and AAC resources into new or existing hospital policies and procedures. • Train staff on how to access and work with auxiliary aids and services and AAC resources. • Note the use of auxiliary aids and services and AAC resources in the patient’s medical record. • Monitor the use of auxiliary aids and services or AAC resources. * See Appendix E: Resource Guide (page 80) for more information on staff training resources and courses.